FAQ

INTERNATIONAL

SHIPPING

1. Through which company do you send your shipments?
r. DHL

2. How long does it take for my package to arrive?

r. 5 – 10 working days.

 3. How much does a standard shipment cost?

Please check the price table by zones in our shipping policies. 

*APPROXIMATE PRICES IN FOREIGN CURRENCIES MAY VARY ACCORDING TO THEIR EXCHANGE RATE*

4. How does the free shipping policy works?

Please check the price table by zones in our shipping policies.

*APPROXIMATE PRICES IN FOREIGN CURRENCIES MAY VARY ACCORDING TO THEIR EXCHANGE RATE*

5. How much does it cost to send a change of size / product?

r. The first shipment of a size change per order is totally FREE. In case of requiring a second change, a shipment will be charged at the normal rate according to your area.

CHANGES

6. Are there size changes?

r. Yes

7. How many times can I change sizes?

r. Those that are necessary, taking into account that the size for which you will make the change is in stock. We recommend you review all the requirements to be viable for a change in our exchange policies. 

8. How long do I have to return my purchase and make a change of size or product?

r. 14 calendar days.

We recommend you read our exchange policies. 

REFUND

9. If I change my mind, can I receive a refund?

r. At coven1992, we do NOT make returns and we do NOT refund money.

SALE

 10. If my product was on sale, can I make any kind of change?

r. At coven1992, we DO NOT make size changes on SALE products and we DO NOT refund money.

If you have questions do not hesitate to contact us at customer@coven1992.com